Privacy Policy

This Privacy Policy sets out the data processing practices carried out through the use of the Internet and any other electronic communications networks by Hope Centre and Hope Enterprises.  If you have any requests concerning your personal information or any queries with regard to these practices please contact our administrative team via  Please note that all data thus captured will be used and held in accordance with the requirements of the Data Protection Act 1998.

Information collected

We collect information from visitors to Hope’s websites where online forms are provided.

We collect your details when you email us with an enquiry.

We also collect information about the transactions you undertake through this site and linked fundraising sites used by Hope (including Just Giving) including details of payment cards used.

Use of personal information

We process personal information collected via this website for the purposes of:

  • Improving contact details with donors and supporters
  • Providing information about products and services
  • Providing and personalising our services
  • Dealing with your enquiries and requests
  • Administering orders and accounts relating to our suppliers or customers
  • Administering membership records
  • Fundraising
  • Providing reservation or booking services

Data Capture Information

We will send you information according to the preferences you submitted via our online contact form, standing order mandate or through our Just Giving page. If you would like to change these preferences at any point, please email us at , or call us on 0845519971. Alternatively you can also write to us at Data protection lead, Hope, Oasis House, 35-37 Campbell Street Northampton NN1 3DS.


Please note that your information may be used to send you details of those products or services from the Hope group (including Hope Centre and Hope Enterprises) that we offer that we have identified as likely to be of interest to you.  This will be in accordance with the preferences that you indicated when you completed your consent to be contacted in response to our email and mail process for existing and new supporters and via online forms, including Just Giving.

If at any point you would like to opt-out of receiving communications from us, or would like to change the channels (such as email or post) that we use to contact you, please contact in writing via emailing the data protection lead at  or by writing to Data protection lead, Hope, Oasis House, 35-37 Campbell Street Northampton NN1 3DS.


We will not share your data with third parties unless we are obliged to disclose personal data by law, or the disclosure is ‘necessary’ for purposes of national security, taxation, safeguarding and criminal investigation, or we have your consent.

On our behalf Blackbaud Plc process and hold data related to supporters. This data is shared under a data processing agreement which precludes it being shared with other third parties.

Other websites

Our website may contain links to other websites that are outside our control and are not covered by this Privacy Policy.  If you access other sites using the links provided, the operators of these sites may collect information from you that will be used by them in accordance with their privacy policy, which may differ from ours.

Subject access requests

You have the right to see what personal data we hold about you.  To obtain a copy of the personal information we hold about you, please write to us at Data protection lead, Hope, Oasis House, 35-37 Campbell Street Northampton NN1 3DS.  Please note that we reserve the right to charge a fee of up to £10 for any such request.

Internet-based transfers

Given that the Internet is a global environment, using it to collect and process personal data necessarily involves the transmission of data on an international basis.  This means for instance that data you pass to us may be processed outside the European Economic Area, although the data will always be held securely and in line with the requirements of UK data protection legislation.  By communicating electronically with us, you acknowledge and agree to our processing of personal data in this way.

Use of cookies

Please see our cookie policy here.


Please note that this privacy policy is subject to change from time to time.  It was last reviewed in February 2018.